Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying a custom or made-to-order product not yet in inventory. Full payments must be made upon ordering. Customized orders are ineligible to be returned unless product has been damaged during shipping and/or delivery or if there is a mistake in a personalized detail. Please contact us if there is a problem.
See our returns policy for more details on returns and refunds.